Order can be canceled before the product is shipped out. If the order is canceled you will get a full refund. Please note that we are not able to cancel shipped-out items as they have already been picked up by our courier partners and cannot be intercepted anymore.
30-Day Easy Return
We offer 30-DAY EASY RETURN, which means as long as you are not 100% satisfied with your purchase, you can submit your return request via our 24/7 online customer service or email to kang888wei@gmail.com. Your return request will be processed within 48 hours after submission.
The return request must be submitted within 30 days of the item being delivered. The item must be unused, unworn, and placed in its original packaging. For non-defective items, you should be responsible for the return shipping cost.
Once the returned item is received we will refund you the cost of the item, excluding any shipping costs. Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 20 business days.
Non-returnable items:
- Used products
- All custom products
- All Clearance items are Final Sale
Returns and Exchange Process
1. Contact us
If on receiving your order you are not absolutely happy with your purchase or we have delivered the wrong product or a faulty product, please email us at kang888wei@gmail.com or chat with our online customer service team immediately. Please attach a picture or video of the item(s) showing its original packaging and broken part for quicker assistance.
2. Get the return address
We will provide you with a return address via email or online chat.
*Please note that it’s impossible for our customers to return the package to us by rejecting the package because we are not able to receive it in most cases. You need to contact our online customer service to get suggestions for the next step. Or you will be responsible for the loss of the package.
3. Return the Item(s)
If we have delivered an incorrect or faulty item to you, we will be happy to offer an exchange or refund, at our cost, as quickly as possible.
If you are wanting to return an item because it is unpalatable to your pet, doesn’t fit your pet or you have changed your mind and don’t want it anymore, you will need to arrange to return the item, at your own cost.
4. Receive a replacement or refund
We will send you the replacement tracking information asap via email. The refund will be credited back to your original payment method in 3-20 business days, depending on the banking institution.